FAQ

Where do you ship?

We ship to the 48 contiguous United States and Washington, DC. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

How much does shipping cost?

Standard shipping costs $5.00 for orders under $50.00. Orders of $50.00 or more receive free standard shipping. All amounts are in U.S. dollars.

How long will my order take to arrive?

Orders are processed within 1–2 business days. After shipment, estimated transit time is 5–8 business days, making the estimated total delivery time 6–10 business days.

Business days are Monday through Friday and do not include weekends. Orders placed on weekends begin processing on the next business day. Delivery estimates may be affected by carrier delays or other disruptions.

How can I track my order?

When your order ships, we will email tracking information to the email address you provided at checkout. Tracking may not update immediately after a shipping label is created. Contact us if you need help locating your shipment.

Can I change or cancel my order?

Contact us as soon as possible with your order number and the change you would like to make. We will confirm whether the order can still be changed or stopped. Once it has shipped, please follow our Return and Refund Policy.

What is your return policy?

You may request an eligible return within 30 days of delivery.

For a return for a refund because you changed your mind, items must be unused, unwashed, undamaged, and free of stains, odors, and pet hair. Include original tags, accessories, and packaging where provided, and return sets with all included pieces.

Contact us before mailing anything back so we can provide instructions and confirm the return address. Separate exchange conditions are explained below. See our Return and Refund Policy for full details.

Who pays return shipping?

For a refund-only return because you changed your mind, prefer another color, or ordered the wrong item, you pay return shipping. Original shipping charges are generally non-refundable for these returns.

We cover necessary return shipping for damaged, defective, or incorrect items. Eligible exchanges include free return shipping and free standard shipping of the replacement. We do not charge a restocking fee.

Do you offer exchanges?

Yes. You may request a direct exchange within 30 days of delivery if the item has no customer-caused damage or stains and its original product tags are still attached.

Eligible exchanges include free shipping both ways, with no minimum order value and no exchange fee. Contact us first for a prepaid return label or other shipping arrangements.

Replacements are subject to availability. We will confirm any price difference before proceeding. If your preferred replacement is unavailable, we will discuss an alternative or a refund with you.

What if my item arrives damaged, defective, or incorrect?

Contact us with your order number and a description of the issue. Include photos if available. We will arrange an appropriate replacement or refund and cover necessary return shipping. Please contact us before paying to send the item back.

When will I receive my refund?

For eligible returns, we issue refunds to the original payment method within 10 business days of receiving the returned items, following inspection.

Your bank or payment provider may need additional time to post the refund. If it has not appeared within 10 business days after our refund confirmation, please contact us.