Refund policy

KESTAVELLE HOME accepts eligible returns and exchanges within 30 days of delivery. This policy applies to purchases made through kestavelle.com.

Order Processing Time

Orders are processed within 1–2 business days before shipment. Business days are Monday through Friday and do not include weekends.

This timeframe applies to preparing new orders for shipment and is separate from the refund processing time explained below. The 30-day return and exchange window begins on the date your order is delivered, not the date it is placed.

Return Eligibility for Refunds

To request a return because you changed your mind, contact us within 30 days after receiving your order. Items must be unused, unwashed, undamaged, and free of stains, odors, and pet hair. Please include original tags, accessories, and packaging where provided. Sets must be returned with all included pieces.

These requirements apply to returns for a refund, not exchanges. Exchange conditions are explained in the Exchanges section below. These requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

How to Request a Return or Exchange

Email soft@www.kestavelle.com with your order number, the items involved, and whether you would like a refund or an exchange. For exchanges, include your preferred replacement item or color. If an item is damaged, defective, or incorrect, please describe the issue and include photos if available.

We will provide return instructions and confirm the return address. Please contact us before sending anything back. The business address listed below is not an automatic return destination.

Pack the items securely and retain your shipping receipt and tracking information. We recommend using a trackable shipping service.

Return Shipping and Fees

For returns for a refund due to a change of mind, color preference, or ordering the wrong item, you are responsible for return shipping costs. Any original shipping charge is non-refundable unless required by applicable law.

For eligible exchanges, we cover both return shipping and standard shipping of the replacement item. No minimum order value applies to eligible exchange shipping. Please use the prepaid return label or shipping arrangements we provide.

If we sent the wrong item, or your item arrived damaged or defective, we will cover necessary return shipping and arrange an appropriate replacement or refund. Please contact us before paying for return shipping so we can provide instructions or a prepaid label.

We do not charge a restocking fee. If your order qualified for free shipping, we will not deduct an outbound shipping charge from your refund.

Refunds

After your return arrives at the address we provided, we will inspect it and notify you of the outcome. For eligible returns for a refund, we will issue the refund to your original payment method within 10 business days of receiving the returned items.

The refund covers the amount paid for the returned items. Any original shipping charge is handled as described above. If we refund an entire order because it was damaged, defective, or incorrect, we will also refund any original shipping charge.

Your bank or payment provider may need additional time to post the refund. If you have not received it within 10 business days after our refund confirmation, contact us so we can help check its status.

Business days are Monday through Friday. This policy does not limit any rights or remedies available under applicable law.

Exchanges

We offer direct exchanges requested within 30 days of delivery, provided the item has no customer-caused damage or stains and its original product tags are still attached.

Eligible exchanges include free return shipping and free standard shipping of the replacement item, with no minimum order value. We do not charge an exchange or restocking fee.

Contact us before sending the item back. We will provide return instructions and a prepaid return label or other shipping arrangements at no cost to you. After receiving and inspecting the item, we will arrange shipment of the replacement.

Exchanges are subject to replacement availability. If your preferred item is unavailable, we will contact you to discuss an alternative or a refund. If the replacement has a different price, we will confirm any additional payment or refund with you before proceeding.