Shipping policy

This Shipping Policy applies to purchases from KESTAVELLE HOME at kestavelle.com.

Shipping Destinations

We ship to the 48 contiguous United States and Washington, DC.

We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping Rates

Order Amount	Standard Shipping
Under $50.00	$5.00
$50.00 or more	Free

All amounts are in U.S. dollars. Shipping charges are displayed at checkout before you complete your purchase.

Order Processing and Delivery Times

Stage	Estimated Time
Order processing	1–2 business days
Transit after shipment	5–8 business days
Total delivery time, including processing and transit	6–10 business days

Business days are Monday through Friday and do not include weekends. Orders placed on weekends begin processing on the next business day.

Processing time is the time needed to prepare your order before it is shipped. Transit time begins after shipment. The estimated total delivery time includes both stages.

Order Confirmation and Tracking

You will receive an order confirmation email after placing your order. When your order ships, we will email tracking information to the email address provided at checkout.

Tracking information may not update immediately after a shipping label is created. Contact us if you need help locating your shipment.

Delays and Delivery Problems

Delivery estimates may be affected by carrier delays, severe weather, or other disruptions.

If we cannot ship within the promised timeframe, we will notify you, seek your agreement to a revised shipping date, or provide a prompt refund for the unshipped merchandise as required by law.

If your package is missing, arrives damaged, or contains an incorrect item, contact us with your order number and a description of the issue. Photos are helpful if available. We will investigate and work with you to arrange an appropriate resolution.

This policy does not limit your rights or remedies under applicable law.

Address Changes

Please check your shipping address carefully before completing your order. If a correction is needed, contact us as soon as possible.

We will confirm whether the address can still be changed. Changes may not be possible once an order has been dispatched.

Return and Exchange Shipping

Please review our Return and Refund Policy before sending any items back.

Eligible exchanges include free return shipping and free standard shipping of the replacement item, with no minimum order value. Return shipping costs for refund-only returns depend on the reason for the return, as explained in that policy.